- Introduction
This Privacy Policy sets out how Casino SkyCity Hamilton collects, holds, uses, and discloses personal information in connection with its casino and related services. It applies to all individuals who interact with Casino SkyCity Hamilton, whether in person at the venue or through any associated digital channels.
Personal information is handled in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles established under that Act. This Policy should be read in conjunction with those Principles. By using Casino SkyCity Hamilton services, individuals acknowledge the practices described in this document.
- Scope of this Policy
This Policy applies to:
- Individuals who visit Casino SkyCity Hamilton premises
- Individuals who hold or apply for a loyalty or membership card associated with Casino SkyCity Hamilton
- Individuals who submit enquiries, requests, or forms to Casino SkyCity Hamilton
- Any person whose personal information is collected in the course of Casino SkyCity Hamilton fulfilling its regulatory obligations
This Policy does not apply to information that has been fully anonymised and cannot be linked to an identifiable individual.
- Information Collected
Casino SkyCity Hamilton may collect the following categories of personal information.
3.1 Identity and contact information
This category includes full legal name, date of birth, residential address, contact telephone number, and email address. Identity documents such as a passport or driver licence may be collected for age verification, identity confirmation, and compliance with applicable legislation.
3.2 Gaming activity records
Where an individual holds a loyalty or membership card linked to Casino SkyCity Hamilton, records of gaming activity may be collected. This includes records of participation in gaming, duration of gaming sessions, and expenditure associated with gaming activity. These records are maintained in accordance with regulatory requirements applicable to casino operators in New Zealand.
3.3 Surveillance and premises records
Casino SkyCity Hamilton operates surveillance systems within its premises as required under applicable gambling legislation. Footage and related records may be retained for security, compliance, and investigative purposes.
3.4 Communications and correspondence
Records of communications submitted to Casino SkyCity Hamilton, including written correspondence, electronic messages, and form submissions, may be retained.
- Purpose of collection and use
Personal information collected by Casino SkyCity Hamilton is used for the following purposes:
- To verify the identity and eligibility of individuals seeking access to gaming services
- To administer loyalty or membership card accounts and associated records
- To monitor gaming activity in fulfilment of responsible gambling and harm minimisation obligations
- To meet requirements under anti-money laundering and countering financing of terrorism legislation applicable in New Zealand
- To respond to requests, enquiries, and complaints submitted by individuals
- To administer competitions, promotions, or prize-related activities where applicable
- To comply with legal obligations imposed by New Zealand law or applicable overseas law
Personal information is not used for purposes that are incompatible with those stated above without first obtaining appropriate consent or as otherwise permitted by law.
- Disclosure of personal information
5.1 Disclosure within the group
Personal information may be disclosed to related entities within the same corporate group as Casino SkyCity Hamilton, including entities located in Australia, where such disclosure is necessary for the purposes described in section 4.
5.2 Disclosure to third parties
Casino SkyCity Hamilton may disclose personal information to third-party organisations in the following circumstances:
- To organisations that assist in the provision of services to Casino SkyCity Hamilton, including identity verification and credit checking services
- To organisations involved in the administration of bookings, competitions, or promotions
- To regulatory authorities, law enforcement agencies, or other bodies where disclosure is required or authorised by law
- To overseas entities where disclosure is necessary to prevent fraud, money laundering, or other criminal activity
Where personal information is disclosed to overseas recipients, Casino SkyCity Hamilton takes reasonable steps to ensure that the recipient handles the information in a manner consistent with the Privacy Act 2020.
5.3 No sale of personal information
Casino SkyCity Hamilton does not sell personal information to third parties.
- Storage and security
Personal information held by Casino SkyCity Hamilton is stored in systems and facilities that are subject to reasonable security safeguards. These measures are intended to protect personal information against unauthorised access, disclosure, alteration, or destruction. Access to personal information is restricted to personnel who require it for the purposes described in this Policy.
Personal information is retained for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, including obligations under gambling and anti-money laundering legislation.
- Individual rights
7.1 Right of access
Individuals have the right to request access to personal information held about them by Casino SkyCity Hamilton. This includes the right to request access to Player Expenditure Records where such records are held in connection with a loyalty or membership card account.
Requests for access to personal information, including Player Expenditure Records, must be submitted using the designated Privacy Act Request Form. Requests may be submitted in person at Casino SkyCity Hamilton premises or electronically to the designated privacy contact address. Appropriate identification is required to process such requests.
7.2 Right of correction
Individuals have the right to request correction of personal information held by Casino SkyCity Hamilton that is inaccurate, incomplete, or misleading. Correction requests will be considered and responded to within a reasonable timeframe.
7.3 Right to withdraw consent
Where personal information is processed on the basis of consent, individuals may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent may affect the ability of Casino SkyCity Hamilton to provide certain services.
7.4 Right to complain
Individuals who consider that Casino SkyCity Hamilton has not handled their personal information in accordance with the Privacy Act 2020 may submit a complaint to Casino SkyCity Hamilton in the first instance. If the matter is not resolved to the individual’s satisfaction, a complaint may be made to the Office of the Privacy Commissioner of New Zealand.
- Cookies and digital channels
Where Casino SkyCity Hamilton operates digital channels, including websites or online account management tools, information may be collected through cookies and similar tracking technologies. This may include device identifiers, browsing behaviour on the relevant channel, and information submitted through online forms. Individuals may manage cookie preferences through their browser settings, subject to the functionality of the relevant digital channel.
- Changes to this Policy
Casino SkyCity Hamilton may update this Privacy Policy from time to time to reflect changes in law, regulatory requirements, or operational practices. The current version of this Policy is available upon request from Casino SkyCity Hamilton. Continued use of Casino SkyCity Hamilton services following notification of changes constitutes acceptance of the updated Policy.
- Contact
Enquiries regarding this Privacy Policy, requests for access to or correction of personal information, or complaints relating to the handling of personal information should be directed to the Privacy Officer at Casino SkyCity Hamilton. Contact details for the Privacy Officer are available at Casino SkyCity Hamilton premises.